Shipping policy
Processing Time:
We typically need 3–5 business days to process and ship your order. Some items may take longer, especially during holidays or if there are stock issues. Once processing begins, we cannot change your order, including the shipping address. Shipping occurs only on business days, and orders may ship separately if multiple items are involved.
Tracking:
All orders come with a tracking number. You'll receive an email with the tracking information once your order has shipped. It may take a few days for some carriers to update the tracking status. If there's no update after 5 business days, contact us at tryauru@gmail.com.
Delivery Times: (Shipping times vary by location)
- United States/Canada/Europe: 7–15 business days
- Australia/New Zealand: 7–20 business days
These times exclude processing. Auru™ isn't responsible for delays due to factors like customs, holidays, weather, or carrier delays.
Lost or Damaged Packages:
Auru™ isn't liable for lost, stolen, or damaged packages. If tracking shows delivery but you didn't receive your order, please contact the shipping carrier to file a claim.
Wrong Address:
Please ensure your shipping address is correct before placing your order, as we cannot make changes once your order has been processed.
Feedback:
We welcome your feedback. Email us at tryauru@gmail.com with any questions or concerns. We take your feedback seriously and continuously strive to improve our products and customer experience.